This Policy explains cancellation, refund, payment, subscription, setup, and service-related terms for PlyERP.
1. PLYERP SERVICES
PlyERP may provide software access, subscriptions, setup, onboarding, configuration, customisation, training, support, reports, and related digital services.
2. FREE DEMO
PlyERP demo requests are free unless a separate written agreement states otherwise.
Submitting a demo request does not create a paid subscription or payment obligation.
3. GENERAL REFUND RULE
Payments for activated subscriptions, setup, onboarding, configuration, customisation, training, consultation, or digital services are generally non-refundable once the service has started or access has been provided.
4. NON-REFUNDABLE ITEMS
Refunds generally do not apply to:
- Activated subscription plans
- Used software access
- Setup or onboarding charges
- Customisation or development work already started
- Training or consultation already delivered
- Partial usage of a plan
- Failure to use the service after purchase
- Change of mind after purchase
- Incorrect information or data entered by the User
- Business losses or dissatisfaction caused by User decisions
- Delays caused by banks, payment gateways, internet, devices, or third-party services
5. CANCELLATION
A User may request cancellation by contacting PlyERP.
Cancellation does not automatically create a refund. Any refund eligibility will depend on the plan, payment status, service activation, written agreement, and applicable law.
6. FAILED OR PENDING PAYMENTS
If money is deducted but the transaction is not reflected in PlyERP records, the User should contact support with:
- Payment date
- Amount
- Transaction ID
- Registered mobile number
- Registered email address
- Payment proof or screenshot
PlyERP may verify the transaction with the payment provider.
7. INVOICE AND GST CORRECTIONS
Users must provide correct billing, business, GST, and invoice information.
Correction requests should be submitted as soon as possible after payment. Changes will be made only where legally and operationally possible.
8. CUSTOMISATION AND SETUP
Charges for custom setup, development, configuration, data preparation, or business-specific work become non-refundable after work begins.
Additional work outside the agreed scope may be charged separately.
9. REFUND REVIEW REQUEST
A refund review request must include:
- Full name
- Business or shop name
- Registered mobile number
- Registered email address
- Payment date and amount
- Transaction ID
- Payment proof
- Reason for the request
PlyERP may request additional information before making a decision.
10. APPROVED REFUNDS
If approved, a refund will normally be processed through the original payment method.
Processing time may depend on the bank, card network, UPI provider, payment gateway, or other financial service provider.
11. SUSPENSION OR TERMINATION
No refund will generally be provided where access is suspended or terminated because of misuse, fraud, unlawful activity, non-payment, breach of Terms, or unauthorised use.
12. PHYSICAL PRODUCTS
PlyERP is primarily a software and digital service. If a physical product is sold separately, its return or replacement terms will be provided separately before purchase.
13. CHANGES TO THIS POLICY
PlyERP may update this Policy from time to time. The revised version will be posted with an updated date.
14. CONTACT FOR PAYMENT SUPPORT
Email: plyerp@gmail.com
Website: www.plyerp.com
Address: 322, Raghuveer Symphony Shopping, Althan, Surat, Gujarat 395017